Warranty Policy
For Individual Buyers
UniEssentials offers a limited return and exchange policy to ensure customer satisfaction.
- Eligibility for Free Return or Exchange:
- Returns or exchanges are accepted only if the product is found to be damaged, defective, or missing items upon receipt of the package.
- Customers must notify UniEssentials within 48 hours of delivery with supporting evidence, such as photographs and a description of the issue.
- Non-Eligible Scenarios:
- No returns or exchanges will be accepted for any reason after the package is received in good condition.
For B2B Partners (Schools or Organizations)
UniEssentials has a strict quality assurance process to ensure all orders for B2B partners are complete and accurate.
- Receiving and Checking Goods:
- Partners must inspect the delivered items promptly upon receipt.
- Any discrepancies, damages, or missing items must be reported to UniEssentials immediately, before signing the delivery receipt.
- Confirmation of Delivery:
- Once the goods are inspected and the delivery receipt is signed to confirm accuracy, the order is considered final.
- No returns or exchanges will be accepted after the delivery receipt is signed.
How to Report Issues
For both individual buyers and B2B partners:
- Contact UniEssentials: Notify us via email or our website’s customer service portal.
- Provide Evidence: Include proof of purchase, photographs, and a detailed description of the issue.
- Resolution: UniPack will assess the claim and provide a replacement or address the issue within 5 business days if it meets the above conditions.
Customer Service Contact
- Email: info@uniessentials.com.au
Thank you for understanding and cooperating with our return and exchange policy. We are committed to ensuring a smooth experience for all UniEssentials customers and partners.
